Standard for seamless information exchange within the healthcare sector from a coronavirus pandemic perspective

The National Board of Health and Welfare (NBHW) in Sweden has been working with the Snomed CT standard since the mid-2000s, to enable seamless national exchange of information within the healthcare sector. The Coronavirus pandemic has showed how much work that remains to implement seamless exchange of information between regions and authorities in Sweden. We have talked to the NBHW about challenges and lessons learned about implementing semantic interoperability.


Snomed CT is an international standard for clinical terminology which consists of more than 350,000 terms and codes for describing healthcare information digitally. The standard allow for digital description of clinical information while maintaining a conceptual understanding for analysis and diagnoses between IT support systems, organisations, regions and countries. The price of the license is around 1.5 million SEK per year for Sweden as a nation, and 6-7 people work full time with standards at the NBHW. We have interviewed Daniel Karlsson who has worked with Snomed CT since 2006. He is employed as a health informatics and is responsible for managing the standard at the NBHW.

NBHW functions as a national knowledge centre to support regions’ work with the implementation of the standard. Regions has the responsibility for healthcare to its citizens in Sweden. Karlsson describes that today’s patient record systems are mostly free text-based, which makes it difficult to exchange information while maintaining a conceptual understanding without large integration costs.

The benefit of Snomed CT is that there are already concepts and codes that can be reused in future patient record systems that the regions can benefit from instead of inventing the wheel themselves.

Nationally, there is no requirement for the regions to use the standard to facilitate the exchange of information due to regional self-governance. According to Karlsson, The Swedish Association of Local Authorities and Regions (SALAR) will possibly recommend the regions to adopt the standard. At present, only Västra Götaland has decided to introduce the standard. Regional self-governance and the right to self-determination are an impeding circumstance for introducing national wide standards.

The state is not allowed to decide what the regions do, healthcare is the responsibility of the regions and we have 21 organisations that decide for themselves. It is a challenge and impeding factor.

According to Karlsson, an implication of the delegated decision-making right is that Sweden may fall behind because all 21 regions make their own decisions about which standards and IT systems that are to be used in the organisation. During the coronavirus pandemic, it has emerged that national statistics are lagging behind. This is partly due to the fact that the Public Health Agency of Sweden has its own codes for clinical information in relation to what the NBHW and the regions have, which makes it difficult to exchange information. On the other hand, Karlsson points out that Sweden has succeeded well in making patient and medical records available to citizens through the 1177 web–based care guide. This is based on the Nationell patientöversikt system, which is run by the company Inera and is owned by The Swedish Association of Local Authorities and Regions (SALAR).

Another aspect of information exchange is the need to create semantic interoperability in the healthcare sector to enable understanding of concepts between regions. In the UK a study was concluded within five week period to identify causality between clinical factors such as age group, gender, asthma, diabetes, ethnicity, chronic breathing difficulties, heart failure, blood type and more. The sample in the study is based on 17 million patients, who at the time accounted for around 10,000 covid-19-related deaths. This was possible because a large part of the patient and medical record systems in the UK are linked to the Snomed CT. The study Factors associated with COVID-19-related death using OpenSAFELY was published in the journal Nature on July 8, 2020.

They could go from idea to manuscript in 5 weeks, then they had created the infrastructure (information system) to monitor the pandemic and anonymised data… There is no study on Covid that is based on approximately the same amount of patients.

Similar studies would have been impossible to carry out in Sweden because most of the primary care information systems store patient records as free-text and the regions have different IT systems that use different formats and standards for information. According to Karlsson, the introduction of a cross-sectoral standard is not primarily a technical problem. Instead, it is a organisational, knowledge and coordination problem to create uniform processes and routines nationally to implement Snomed CT. This is to prevent local adaptations or supersede attributes, which can violate inferencing logic and rules in the standard. Part of this challenge is that the regions themselves must build up capabilities and knowledge of how the standard is to be implemented, as the each regional organisations are different and they use different IT-systems.

On the question of initiatives for cross-sectoral information exchange between public sectors, for example combining healthcare with traffic data, Karlsson is not aware of any initiatives or standards to enable re-use between sectors. One explanation he gives is that the exchange of information in the healthcare sector is multifaceted and fragmented, which makes harmonisation and exchange with other sectors difficult. This is because standards in different sectors need to be harmonised with each other to enable cross-sectoral information exchange. In addition, Karlsson points out that the need for information exchange is greatest within regions and that the NBHW has no responsibility for cross-sectoral information exchange.

It is an obstacle that the healthcare system demand for information are so grate and multifaceted.


The coronavirus pandemic has emphasised the need of a homogeneous national standard for exchanging information to enable decision-making, produce statistics and monitoring the developments more promptly. The work on implementing the Snomed CT standard has been going on for a century and a half, and yet the regions’ change management process has only just begun. It is not only a risk that the Swedish public sector falls behind, it can be argued that this is already a fact. Sweden ranks last out of 33 survey countries in the Digital Government Index 2019, and more specifically–second to last in the OECD’s OURdata Index 2019 for re-use of public data and information.

The tardiness of introducing the standard leads to a deteriorating and more expensive services within the healthcare sector that risks not meeting citizens’ expectations. The sector account for 11 percent of GDP in 2018, compared with 5.5 in 1970. Meanwhile, the number of care places has fallen markedly, while the number of doctors and nurses has increased. The inefficiency and increased cost in the sector shows structural problems and an inability to enable digital transformation and development. The OECD points out that the focus on digitisation and streamlining of processes and routines is not sufficient to enable digital transformation.

This would require a paradigm shift in terms of the current modus operandi – one that has been successful to realise a well-functioning e-government, but that is not sufficient enough to advance digital government efforts in the country.

OECD Digital Government Index 2019

The government and SALAR vision e-health 2025 was announced 2016 and the establishment of the Swedish eHealth Agency 2014 are examples of modus operandi to which the OECD report refers. The objective of the vision was that Sweden would have the world’s most digitalised healthcare sector, which included action plans for national method and standards for seamless information exchange. Research on digital transformation shows that the focus must be shifted from streamlining of processes and efficiency to instead creating added value for end-users. Healthcare workers are important links in the digital value-chain to generate added value for citizens and end-users. But instead the government and SALAR proclaiming another digitization initiative in December 2020, this time to reduce administrative burden and misalignment between IT-systems. To address the problem, the perspective needs to be shifted to the entire value-chain to enable added value for end-users. Otherwise there is a risk that these digitalisation initiatives are perceived as empty promises where the public sector teams-up with IT and management consulting firms to create exuberant visions.


The insight into the process of introducing national standard for clinical terminology reveals obstacles for implementing data-driven development and digital transformation within the healthcare sector. Much points to structural problems that, among other things, lead to slow decision-making, fragmented IT systems and information silos that are described as being due to delegated responsibility with self-determining regions and authorities. Reports from the OECD show that the Swedish consensus model are a contributing factor to that the nation is falling behind when it comes to a data-driven development. This means that there is no easy access to structured data and information, which can be used for decision support, statistics and monitoring of the development of the coronavirus pandemic. If standards had been implemented nationally, it would have been easier to make anonymised clinical data available for further use by other actors. For example, to create interactive graphics and visualization of causal relationships between clinical factors. Instead, Swedes had to settle for lagging statistics and Power-point presentations at the Swedish Public Health Agency’s daily presentations.

To reverse the trend of increased cost for welfare and mistrust for public institutions there is a need for an inclusive perspective on social development. Where the perspective is shifted from ever ending digitalisation initiatives with a focus on cost savings, streamlining of processes and efficiency. To facilitate digital transformation with the goal of creating added value for end-users and citizens.

Congruent organisational structure – digital value creation part 2

In order for businesses to gain added value from partnerships, they need to be structured and adapted to collaborate. Which facilitate quick and efficient implementation of decision-making processes, project change, knowledge transfer et cetera. Congruent structures are the second general mechanism identified in the study of data and information exchange within a partnership between train operators and the Swedish Transport Administration. The first mechanism highlights interoperability for digital resources and infrastructure.

Continue reading “Congruent organisational structure – digital value creation part 2”

Digital value creation in public sector

This is a short version of the Swedish original report. The full version of the project report is available in Swedish Metod för värdeskapande öppna data.

Table of content


In order for public sector and governmental agencies to manage the increased pace of technological change and demands from society to deliver valuable digital services they need to collaborate and form partnerships with new and wider range och actors. To stimulate the development of digital services on a competitive digital market, public sector needs to provide and develop valuable digital resources, capabilities and structures to keep pace with the digital development. Open source, data and standards are examples of important mechanism and digital resource that can be used to network and collaborate with public, private and non-profit organisations.

The objective of the project are to identify mechanisms that generates added value in collaboration between public sector and organisations operating on the open market. The study depicts private railway operators and freight companies perspective on digital value creation and their strategic alliance with the Swedish Transport Administration (Trafikverket).

Theoretic lens

To understand digital value creation between collaborating organisations which sharing and using each other’s digital resource, a theoretical framework is established. This lens provides a perspective of value creating mechanisms in strategic alliances and collaborations between organisations.

Digital value creation

Resource-based view is a way to view value creation by understanding how firms use resources, abilities, culture and structures on an open market to create competitive advantages1. The perspective is based on how firms combine their tangible and intangible resources such as infrastructure, buildings, company structure, know-how, knowledge, hallmark etcetera to generate competitive advantages.

In order for the resources to cause advantages they need to be difficult to imitate so other firms cannot easily acquire similar resources, for example by buying equivalent software on the market. In addition to resources, the firm needs capabilities to make the most of the resources that they have access to. For example, it can be access to skilled personnel who can utilise decision support programs and analytic tools to gain tactical and strategic advantages. To obtain sustained competitive advantages a firm’s need to possess resources that are difficult to imitate in combination with the capability to utilise the  maximum potential from them. However, if the firm does not have valuable resources or the capability to utilise the resource efficiently, it can lead to competitive disadvantages.

Resource-based view on how resources can lead to sustained competitive advantages. Source:

IT business value

IT business value is  theory based on resource-based view. IT business value theory expands the concept of resources to include resources that extend beyond the firm since IT systems facilitate coordination of processes over organisational boundaries2. The theory is also more focused on intangible resources linked to information systems, where IT-related capabilities and resources are central to firms ability to acquire competitive advantages. Capabilities of employees are also considered a resource. Wade & Hulland identified three types of IT skills3.

Three categories of IT capabilities – Wade & Hulland (2004)

According to the classification, there are IT capabilities and resources that are developed from an internal focus – inside-out. The motive for developing these capabilities and resources is based on internal requirements to obtain efficacy and adapt to the market. For example, it may be a decision to purchase a new business system to streamline internal administration. An ERP system is a resource that can be procured, but in order to gain competitive advantages the firm needs to possess or hire the skill to integrate and adapt the system to its own operations. According to the resource-based view, a new ERP does not lead to any competitive advantages, since the resource is not rare and it is not particularly costly or difficult to imitate. Knowledge of adapting it to different businesses is not a unique capability either, since the knowledge is probably available on the open market.

External IT capabilities – outside-in – are the knowledge and skills needed to adapt to the market, customers and partners needs. Outside-in IT capabilities are based on previous experiences of collaborating and managing the relationship with external firms and customers, such as integrating processes and IT systems with subcontractors. Another outside-in IT capability is to adapt IT strategies to market changes. To adapt and develop IT strategies rely on the capability to analyse market changes and quickly change internal strategies when needed.

To bridge these two capabilities, Wade & Hulland explains that companies need cross-organisational capabilities – spanning capabilities, to link external requirements with internal. Spanning capabilities prove to be important for creating synergies in strategic collaborations. These capabilities depend on how well different functions and departments are integrated with each other internally. It determines how quickly the company can adapt to the market and external needs. Companies that have fragmented processes and information systems find it more difficult to achieve synergies through collaboration with external partners. Another important spanning capabilities is to be able to lead change projects which originates from external pressure by predicting and planning change projects based on how the market develops, new technology, standards and directives. When internal and external IT-related capabilities align with each other firms can refine and develop value-creating, difficult-to-imitate resources and capabilities that give rise to temporary or sustainable competitive advantages.

Data gathering and methodology

The primary data source for the study consists of twelve interviews with railway operators and freight companies who collaborates with the Swedish Transport Administration. The interviews were conducted through personal meetings between March and September 2017. The respondents in the study have a strategic roles and responsibilities for IT infrastructure, IT system and traffic planning. The interviews were semi-structured and focused on the respondents perspectives on digital value creation within the partnership with the Swedish Transport Administration.

The study uses thematic network analysis to identify recurring themes in the interview material 4. To attain validity for identified themes, the study follows heuristic guidelines for ensuring thematic saturation 5. In order to explain concepts within informatics, strategic management and economic theories, a combination of deductive and inductive method is used to allow a certain level of openness and at the same time build on constructs from previous research 6.


Global themes

This section presents global themes and general value-creating mechanisms identified in the survey. The global themes consist of organisational and basic themes which are omitted in the English version of the report. Please refer to original Swedish version of the report to take part of quotes and images of thematic diagrams presented below.


The theme reflects the need for an IT infrastructure that enables sharing, combining and reusing digital resources in a standardised approach. Interoperability includes a flexible IT infrastructure that makes it possible to seamlessly exchange and combine digital resources between partners without the need of integrating IT systems. In the survey, the respondents describe a lack of interoperability in the form of fragmented IT infrastructure and IT systems used within the partnership. This affects information exchange in every aspect, from handling traffic deviations to strategic planning and resource allocation of railway infrastructure.

The lion’s share of the respondents describe that the IT systems used in the partnership cannot exchange and reuse basic data and information with each other without integration. This means that the partners have to manually copy, call or send email to obtain information needed to handle time-critical situations such as traffic deviations.

One of the reasons behind the lack of interoperability is described as being too much focus on the procurement of IT solutions and functionality which contributes to the fragmentation. This is a recurring theme that affects different parts of the collaboration, where partners feel that internal departments at the Swedish Transport Administration implementing projects and conducting various change management initiatives without looking at the whole and the need for a more flexible and interoperable IT infrastructure. In order to counteract the increased fragmentation and creation of information silos that usually occur when new IT solutions are introduced.

The respondents stress the importance to make more basic data available than today in combination with adhere to good design principles to create interoperability. To achieve the potential of digitalisation, more digital resources need to be published which can be re-used to create valuable services. For example, access to historical and current train delays and maintenance status, bottlenecks, speed, temporary speed limits etcetera. To better predict traffic flow and be able to use data in digital services which gives travellers a better opportunities to choose the best mode of transport at any given moment.

In order to make processes, concepts and information structures that are difficult to understand more accessible, standardisation and access to models and metadata are needed. The respondents describe that they spend valuable time interpreting concepts and deducting meaning of fragments of information in order to put them into context and to be able to use them, since there are no models, taxonomy or ontology available.

Open source and standards contribute to the creation of interoperability and flexible IT infrastructure. This is due to the fact that open source software components are designed to be used for various purposes and are based on open standards. Furthermore, it enables greater involvement of actors within and outside the transport industry sector since well-known standards and software components are being reused. For example, partners who have built much of there IT infrastructure on open source and standards have led to easier and faster integration with subcontractors and made it easier for them to publish open data for third-party developers.

Congruent structures

The theme congruent structures relate to how well a business is organised to collaborate and create added value in an alliance with others. How a business is organised and structured is described in strategy documents, organisation chart, directives, culture, process maps et cetera. In order to facilitate value creation, collaborative businesses need to have resembling structures to quickly and efficiently implement decisions, change management, capabilities and structures to absorb and transfer knowledge to stay competitive.

An important structure identified in the study is the need for systematic and transparent information management for decision making within the partnership. When information management structures and processes are not aligned it will create obstacles and complicates collaboration between partners. The respondents describe insufficient structures for exchanging information and situational awareness when traffic deviations occurs. The problem described is that general communications channels such as email, chat and telephone are used extensively, which results in information becoming unstructured and difficult to reuse for different purposes.

The lack of systematic handling contributes to information overload, which makes coordination of traffic deviation more difficult since all the information is spread to all actors regardless of whether it is relevant to their situation or not. In order to solve the problem, better structures are requested for working with scenario based information sharing. The systematisation of information management also includes the utilisation of feedback from partners concerning operational and strategic issues. This is seen as important for working with continuous quality improvement and prioritising issues that are important for partners.

Another structure that has been identified is the different meeting forums that are used within the partnership for resolving and coordinating issues. The  various meeting forums handles both practical and strategic issues. For some of the meeting forums there is lack of interest partly because issues that are addressed are too general and the participants feel that their issues are not given a high enough priority. In order to come to terms with the lack of interest, the respondents advocates for clearer objectives and delimitation of issues that the forum addresses. In addition, they urge those responsible for the forums to ensure that people who participate have the right prerequisites knowledge and background to ensure productivity when congregate.

The need to adapt the business or the part of the business that collaborates with certain types of actors is reflected in the fact that some partners created specific structures to cooperate with service developers and third-party operators at arm’s length distances. To facilitate communication with this group of actors, these respondents have created a specific structure for managing collaboration and interaction. The most common structures amongst the respondents are digital portals to provide documentation, FAQ:s, API gateways, meeting calendars, user-forums, et cetera. For example, some of the respondents provide structures to encourage third-party services by providing portals and arranging recurrent developer meetings for software developers. Partners who created these structures also have an explicit strategy to cooperate with third-party developers and provide data and information to foster development of services for the transport industry.

Synergy-creating capabilities

This theme highlights the need for good insight into partners activities in order to identify common goals and utilise each other’s resources in a way that gives rise to synergistic effects. Those who lead and coordinate collaboration within the partnership needs to possess the ability to anticipate future requirements and objectives amongst partners. This requires continuous updating of partners needs and goals, and are described by the respondents as having one’s finger on the pulse.

The understanding of partners needs are said to vary between different departments at the Swedish Transport Administration which coordinates the collaboration. Respondents for example refers to a major change project for process and IT system concerning capacity planning of railroad. That according to the original project requirement specification, would lead to that important processes and IT integrations would ceasing to work. Thanks to partners demands for participation in the project, an in-depth understanding of each other’s needs and goals were achieved, which led to  improved added value by allowing internal and cross-organisational processes to be scrutinised and harmonized between parties.

One important principle to create synergies are the ability to align different actors perspective of challenges to achieve goals and to minimise ambiguities about the overall objective. This is important both internally and between collaborating partners. Lack of this ability can create uncertainty about the objective and who has the mandate to make a decision. For example, one respondent describes that they had to support the project managers view of the when there was divergence about the overall project objectives with the management of the Swedish Transport Administration.

Synergies also arise when an organisation possesses the ability to combine new technology with organisational objectives. This is done by utilising the properties the technology offers to achieve business goals. Synergies can also be created within a partnership if they can benefit from the technology and integrate it into business. This requires that both parties have knowledge of the technology and the ability to implement it in their own operation. The respondents see it as paramount to harness new features that technology provides and utilise new thought patterns to keep pace with the digital transformation. The capability to identify and exploit properties that new technologies provide is also an important prerequisite and good starting-point to creating interoperability.

In order to obtain knowledge of new technologies, respondents express the need for the ability to collaborate with service developers and third-party developers outside existing partnership. This can give rise to added value because third-party developers provide valuable services and customer focus to the industry. Collaboration with these actors requires other capabilities since these actors operates under different conditions where much of the interaction takes place at arm’s length distance between customers and service providers compared with the alliance amongst railway operator and freight companies.

Respondents who have developed the capability to interact with third-party developers see it as strategically important to have control over the interactions through development of portals and API gateway themselves in order to quickly adapt to external requirements. The capability to interact with third-party developers has links to the previous global theme of providing congruent structures to collaborate with different types of actors. In the case of third-party developers these structures can consist of user community and hackathons to facilitate knowledge transfer, exchange of ideas, and opportunities to test temporary collaborations.


There are few studies that have explored value creating mechanisms which leads to competitive advantages between collaborating private firms and public sector from an IT perspective. The intention of the study is to increase the understanding of central mechanisms to creating added value within strategic collaborations between the public and private sectors from an IT perspective. Furthermore the study hope to increase the awareness of factors that are important to accomplish digitisation of industries where collaborations between public organisations and companies are common. Railway operators that partnered with the Swedish Transport Administration are dependent on the authority’s resources, structures and abilities to offer competitive services on an open transport market. The collaboration mimics a market situation where actors are part of a value-chain with other actors and where surrounding market conditions affect collaborating partners abilities achieve competitive advantages78.

The value-chain is used as viewpoint on how resources are used and refined between collaborating firm with an overall goal of providing competitive services. The respondents in the study uses available resources within the partnership in combination with their own for creating transport services. Similarly, third-party developers are dependent on other actors in the value-chain to create services using resources made available on digital platforms. In both cases, it is a conscious and strategic decision to use the available resources and thereby creating dependencies between actors in the form of a value-chain.

The study finds support in literature that the tree identified value-creating mechanisms within the partnership of respondents also have implications on third-party developers which operates more on an arm’s length distance. Although there are limitations on generalisability for how much the mechanisms affect different types of strategic collaborations. Within the collected data for the study it is not possible to determine how a specific value creating mechanism affects alliance partners versus arm’s length distance relationship. To better understand how different value creating mechanisms affect different types of partnership, further studies are needed to investigate the interaction between different value mechanisms and forms of collaboration.


The study presents three overall value-creating mechanisms that are important in collaboration between public and private organisations who operates on an open market. This is important for public sector and governmental agencies that collaborate with the private sector to shed light on mechanisms that affect private firms ability to provide competitive services.

The mechanisms identified in the study are assumed to be generalisable for other types of strategic collaborations where actors are part of a value-chain and are dependent on each other’s resources, abilities and structures to create competitive services. According to the arguments in the discussion, the mechanisms also influence the value creation in collaboration with third-party developers at arm’s length distance. The main argument for this is based on the fact that third-party developers also are classified as a form of strategic partnership and need to relate to the other actors resources, abilities and structures which are part of the value-chain.

However, there are limitations on the mechanisms importance for different types of strategic partnership and their relevance for actors who are not dependent on being part of a value-chain in order to create competitive services and products. In order to find out the impact of the mechanisms on different types of strategic partnerships and alliances, further studies are needed to investigate how they contribute to value creation in close as well as arm’s length collaboration.

Review of Trafikverket open API for traffic information

Profilbild Trafikverket

The Swedish transport administration authority Trafikverket, offering several open data services. One of these is the API for traffic information, which contains data and information for nation-wide train and road traffic. The API began as a information service for train, which was later on expanded to include road data. Our reviews of open APIs are part of an effort to highlight barriers and requirements from a user perspective. We hope that the reviews providing constructive feedback to the data owners, and inspire others by showing examples and solutions. Read more about the background to why we are reviewing open APIs and open data sources.
Continue reading “Review of Trafikverket open API for traffic information”

Review of Västtrafik open API for public transport


Västtrafik handles and coordinate all public transport in west Sweden with the city of Gothenburg as its main transit hub. Västtrafik offers several APIs to search and plan journeys by train, tram, ferries and bus in West Sweden. The API can be found at Västtrafiks development portal (in Swedish), which serves as a focal point for their open API service. The aim of our reviews of open API:s is to shed light on common obstacles and requirements from a user perspective. Note that the portal around the API is in Swedish, but the documentation and the API syntax is in English. The review will try to guide user with no knowledge in Swedish on how to get started. Continue reading “Review of Västtrafik open API for public transport”

User demand driven and machine-readable open data


Open data is undergoing a paradigm change where the focus is shifting to user demand driven publication of data in machine-readable formats, with open standards and licenses that is appropriate for its application area. This is often refereed to as “liquid information” or “liquid data” which can be read about in this report from McKinsey’s 2013. The report address the potential value that can be achieved if standards, formats and metadata are functional for its intended use. Open data 2.0 is another emerging term which refers to data that is being made available based on demand and provides means for participation and collaboration, where users can report suggestions for improvement and provide feedback on flawed data. Continue reading “User demand driven and machine-readable open data”

About Clear Byte

Clear Byte is an non-profit organisation working with applied research. The organisation is registered as a NPO in Västra Götaland since 2011 within the filed of research and development according to the International Classification of Non Profit Organisations (ICNPO).

Our mission is to create sustainable digital transformation and development from a societal perspective. This implies creating conditions to utilise synergy effects and enabling innovation within and between social sectors. Where the benefits of digital transformation – such as automated decision support and seamless data exchange, are used to augment societal development. We see ourselves as a long-term and strategic partner for educating, developing abilities, methods, technology, digital resources and infrastructure that can be applied to enable digital transformation and create solutions to societal challenges.

Core values

Our core principles are based on collaboration, participation and openness to promote democratisation and trust in society’s ability to deliver added value and digital services associated to digital transformation and development. As a civil society actor, we believe that social entrepreneurship is important to enable an ecosystem perspective that includes all parts – not just the private and public sector, to create participation and openness associated to digital transformation and development of the society.

Focus areas

Clear Byte offers expert knowledge in certain focus areas, contact us at info[at] if you have proposals for collaborative projects.

In addition to knowledge and experience of mechanisms and principles that drive digital transformation and development, Clear Byte offers expert knowledge in certain focus areas. Contact us at info[at] if you are interested in strategic collaboration and partnership or have proposals for cooperation projects.

Integrated digital public services

The EU program for interoperability ISA² – defines integrated digital public services as the ability to seamlessly exchange data and execution of services that form the building blocks for important digital public services. In order to enable such services dataset must be able to be inter-exchanged horizontally between social and private sectors without the need of integration to interpret concept and digital resources for both man and machine. This is defined as semantic interoperability when data representing structures, rules, logic, temporal and geographic concepts can be interpreted and reused without integration across business domain and national boundaries. Organisational interoperability refers to the ability to harmonise digital description of service- level, quality, delivery without the need of adapting organisational processes, structures and routines between producer and consumer of service.

Initially, Clear Byte focuses on the layers of semantic and organizational interoperability to identify barriers and important design principles for developing integrated digital public services.

Image 1: Interoperability levels for integrated digital public services – EU program for interoperability ISA²

Open source, open standards, open data and open innovation

Open technology and innovation are key to the success of developing digital public services. This is to create participation and opportunities to collaborate with more types of actors who can contribute to a vision of sustainable digital development and to innovate and find solutions to existing and future social problems. Large tech companies, platform owners, and startups use open technology and innovation as a central mechanism to enable the digital paradigm shift. For example, the lion’s share of the services offered on Amazon’s Web Services are built on open source, which is made available via unified digital infrastructure such as software components, storage capacity and computing power depending on user demans Clear Byte has conducted study in the transport sector on how open data – which is based on principles from open source and standards, contributes to added value for players and third-party developers. Results also show that interoperable digital resources based on open technology and standards create the conditions for the exchange of data and information. You will find several articles about open source and open data on our website.